Citizens' Guide to State Services:
Transportation

Massachusetts Department of Transportation (MassDOT)

10 Park Plaza, Suite 3170
Boston, MA 02116
Connecting All Divisions: 857-368-4636
Toll Free: 1-800-392-6100 (within Mass. only)
TTY: 857-368-0655
Fax: 617-368-0601
www.mass.gov/orgs/Massachusetts-department-of-transportation

Chapter 25 and 26 of the Acts of 2009 have merged the Executive Office of Transportation and Public Works with the Massachusetts Highway Department, Massachusetts Aeronautics Commission, Massachusetts Bay Transportation Authority, Massachusetts Turnpike Authority, and the Registry of Motor Vehicles under the new name of Massachusetts Department of Transportation (MassDOT). There are four major areas of responsibility: Highway Division, Rail and Transit Division Aeronautics Division, and the Registry of Motor Vehicles Division. The Massachusetts Bay Transportation Authority retains a separate legal standing while its board is comprised of the same members that oversee MassDOT, the board is appointed by the Governor. The Regional Transportation Authorities are subject to MassDOT oversight.

Aeronautics Division

Massachusetts Department of Transportation
1 Harborside Drive, Suite 205N
Boston, MA 02128-2909
Phone: 617-412-3680
https://www.mass.gov/orgs/aeronautics-division

The Aeronautics Division has jurisdiction over the Commonwealth's 42 public use airports, which are either municipally or privately owned, seaplane bases, and private use landing areas. It is responsible for aircraft safety, airport development and improvements, aviation safety, aircraft accident investigation, navigational aids, and statewide aviation planning. It certifies airports and heliports, licenses airport managers, conducts annual airport inspections, and enforces safety regulations.

Massachusetts Port Authority (MASSPORT)

1 Harborside Drive, Suite 200S
Boston, MA 02128-2909
Phone: 617-568-5000
www.massport.com/

The authority, through its aviation and maritime departments is responsible for the operation and maintenance of commercial aviation facilities at Logan International Airport, Worcester Regional, and Hanscom Field and the maritime facilities in the Port of Boston.

(General Edward Lawrence) Logan International Airport

Massachusetts Port Authority
1 Harborside Drive
Boston, MA 02128
www.massport.com/logan-airport

Customer Service Toll Free: 1-800-23-LOGAN (5-6426)
Excessive Noise (Aircraft) Complaint Line: 617-561-3333
Ground Transportation to Logan, Toll Free: 1-800-23-LOGAN (5-6426)

Logan International Airport is the largest passenger and air cargo airport in New England.

(Laurence G.) Hanscom Field

200 Hanscom Drive
Bedford, MA 01730
Phone: 781-869-8000
www.massport.com/hanscom-field

Hanscom Field is a general aviation airport.

Worcester Regional Airport

375 Airport Drive
Worcester, MA 01602
Phone: 508-849-5550
www.massport.com/worcestr-airport

Worcester Regional is a general aviation airport.

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Air Traffic Inquiries

Federal Aviation Administration
1200 District Avenue, #3
Burlington, MA 01803
Phone: 781-283-7500
www.faa.gov/

Inquiries and complaints concerning air traffic patterns may be directed to this office.

Raymond L. FLynn Cruiseport

1 Black Falcon Avenue
Boston, MA 02210
Phone: 617-330-1500
www.massport.com/fLynn-cruiseport/

Formerly the Black Falcon Cuise Terminal, this is Boston's passenger ship pier currently serving 19 major cruise lines.

Transportation Division

Department of Public Utilities
1 South Station, 5th Floor
Boston, MA 02110
Phone: 617-305-3559
E-mail: TransDivision.Complaints@state.ma.us
www.mass.gov/orgs/transportation-oversight-division
Hours: Monday - Friday 8:45-5:00

This division investigates complaints from the public, inspects buses, railway track, and equipment, conducts examinations for licensing of bus drivers (including school bus drivers transporting more than eight pupils), and investigates all railway or bus accidents. It has jurisdiction over all intra-state busing and is responsible for the public safety in travel on railroad or rapid transit trains, streetcars, and buses that are engaged in regular route, charter, special, or sightseeing service within the Commonwealth.

MassRIDES

Massachusetts Department of Transportation
211 Congress Street, Suite 210
Boston, MA 02110
Toll Free: 1-888-4-Commute (426-6688)
www.commute.com

The Executive Office of Transportation through MassRIDES, the statewide travel options program, provides comprehensive travel information and assistance. MassRIDES operates a toll-free, bilingual customer service telephone line, a rideshare database that matches travelers to carpooling, vanpooling, and transit options, a website with links to travel services throughout Massachusetts, and a vanpool program with corporate and employee services. MassRIDES also offers information about Park and Ride lots, High Occupancy Vehicle (HOV) Lanes Express Lanes, commuter boats and buses, and regional transit authorities. Through its customized corporate outreach program, MassRIDES assists employers in offering on-site transportation information and assistance to employees.

Miscellaneous Tax Unit

Department of Revenue
200 Arlington Street
Chelsea, MA 02150
www.mass.gov/orgs/Massachusetts-department-of-revenue

Phone: 617-887-5060
Gasoline: 617-887-5070
Motor Carriers: 617-887-5060
Special Fuels: 617-887-5040

Permits for any commercial vehicle which uses diesel fuel, now known as IFTA (International Fuel Tax Agreement), are issued by this department. Applications may also be obtained from the regional offices. (All permits expire on 12/31 of that year.) Non-commercial vehicles are exempt from the licensing requirements. See the State Administration/Revenue section for a listing of offices.

Massachusetts Department of Transportation

10 Park Plaza, Suite 4160
Boston, MA 02116
Phone: 857-368-4636
TTY: 857-368-06556
Fax: 857-368-0601
www.massdot.state.ma.us/highway/Main.aspx

The Department of Transportation's Highway Division offers the official transportation map in Chinese, English, Portuguese, and Spanish.

Citizen Information Service

William F. Galvin Secretary of the Commonwealth
1 Ashburton Place, Room 1611
Boston, MA 02108
Phone: 617-727-7030
Toll Free: 1-800-392-6090
Fax: 617-742-4528
www.sec.state.ma.us/cis
E-mail: cis@sec.state.ma.us

Transportation Division

Department of Public Utilities
1 South Station
Boston, MA 02110
Phone: 617-305-3559
www.mass.gov/orgs/transportation-oversight-division
E-mail: TransDivision.Complaints@state.ma.us

The Transportation Division (formerly the Commercial Motor Vehicle Division) regulates transportation of property for compensation in the Commonwealth. Following public hearings, it issues common carrier certificates, contract carrier permits, and interstate carrier licenses. The Tariff Section maintains records of tariffs, open to public inspection, of certified carriers including, but not restricted to, household movers. Complaints from consumers of overcharges and other transportation irregularities are investigated, findings prepared, and complaint hearings conducted. In addition, it oversees the `Trespass Law' regulating the tow of motor vehicles from private property.

Massachusetts Bay Transportation Authority (MBTA)

10 Park Plaza, Suite 4000
Boston, MA 02116-3975
Main Switchboard: 617-222-3200
Toll Free: 1-800-392-6100 (within Mass. only)
TTY: 617-222-5146
www.mbta.com/guides

The MBTA is the 4th-busiest public transit system in the United States and one of only 2 transit agencies in the country that operates all 5 major modes of land and water transportation.

Boat (Ferry) Bus Rail and Subway Schedules, Route Maps, and Information

Massachusetts Bay Transportation Authority
Phone: 617-222-3200
Toll Free: 1-800-392-6100
TTY: 617-222-5146

Local Rail
5 subway routes including the Red, Orange, Blue, and Green lines, and the Mattapan Trolley.

Bus
177 bus routes, including Local, Express, and Cross-town service.

Rapid Transit
Silver Line (SL) - 5 bus routes that sometimes travel in dedicated lanes and sometimes on public streets like regular bus routes.

Ferry
Commuter ferry service with 8 terminals connecting downtown Boston to the north and south shores of Massachusetts.

Para-Transit Services
The RIDE, a door-to-door shared-ride service for eligible residents and visitors with disabilities.

Commuter Rail
Regional rail to 137 stations in the Greater Boston area and eastern Massachusetts.
Commuter Rail North Station: 617-222-3200
Commuter Rail South Stations: 617-222-8120
Amtrak: 1-800-872-7245  (Not part of the MBTA)

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Customer Service, Emergencies, and Lost and Found

Massachusetts Bay Transportation Authority
Complaints/Commendations/Lost and Found
Phone: 617-222-3200
Toll Free: 1-800-392-610
TTY: 617-222-5146 (MA)
MBTA Police Emergencies: 617-222-1212
MBTA Police Business (non-emergency): 617-222-1000
TTY: 617-222-1200

MBTA Pass Programs

Phone: 617-222-3200
Toll Free: 1-800-392-6100 (MA)
https://www.mbta.com/guides/Boston-visitor-guide

The cost of your trip and the type of pass you need depend upon your length of stay and which modes of transit you may use. Tickets and passes for all modes except The RIDE are available at fare vending machines located at subway stations. Fare vending machines accept cash and/or credit/debit cards.

Reduced Fare Passes for Seniors, Students, and Person with Disabilities

Massachusetts Bay Transportation Authority
CharlieCard Store at Downtown Crossing Station on the Orange Line
32 Summer Street via the 101 Arch Street Building, Boston, MA 02111
Phone: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146
https://www.mbta.com/fares/reduced
Hours: Monday-Friday 8:30-5:00 (except holidays)

MBTA offers discounted fares for seniors, people with disabilities, middle and high school students, and low-income adults. Some customers, such as people who are blind or suffer from impaired vision ride for free as do Military, Police and Fire personnel in uniform, certain government officials and children 11 and under (2 children per paying adult). No matter which type of reduced fare card you have, all reduced fare prices are the same. The types of MBTA services you have access to may vary by your card type.

The Ride

Massachusetts Bay Transportation Authority
10 Park Plaza, Room 5750
Boston, MA 02116
Phone: 617-222-5123
TTY 617-222-5415
www.mbta.com/theride

The RIDE is the MBTA's ADA para-transit program. It is a door-to-door, shared-ride service for eligible people who cannot use fixed route transit (bus, subway or trolley) all or some of the time due to a physical, cognitive or mental disability. To become eligible for The RIDE you must complete an in-person interview. Visitors to the area who wish to use such services must also apply. The RIDE service area is restricted to 58 cities and towns in and around Boston.

Registry of Motor Vehicles Administration

Massachusetts Department of Transportation RMV-Division
25 Newport Avenue Extension
Quincy, MA
Mailing Address: P.O. Box 55889
Boston, MA 02205-5889
www.massrmv.com

Phone: 857-368-8000 (for those in area codes: 617, 339, 781, 857, or out of state)
Toll Free: 1-800-858-3926 (for those in area codes: 508, 774, 978, 351, 413)
Toll Free TTY: 1-877-768-8833 (RMV-TTDD)
Ombudsman Office: 857-368-9455
Registrar's Office: 857-368-9455
Toll Free: 1-800-472-9829 (I-PAY-TAX Anonymous tipline for reporting vehicle registration and excise tax evasion in MA)

The Registry of Motor Vehicles has primary responsibility for issuing and maintaining records related to motor vehicle and aircraft registration and motor vehicle operators' licenses, enforcing the motor vehicle law to promote highway safety by ensuring that every driver meets minimum competency standards and by withdrawing driving privileges from anyone who proves to be a threat to other drivers, and collecting sales taxes on motor vehicles. Many services may be obtained via their website, hours and services are subject to change, for updated information call, or visit their website. The RMV also records aircraft registrations.

RMV Branch Offices

www.massrmv.com/BranchMap.aspx

Generally, the RMV’s branch offices are open Monday through Friday from 9:00 am to 5:00 pm, some are open later on Thursdays and some close for an hour for lunch. Services include: licenses, registrations, suspensions and written tests. Accepted forms of payment are: cash, check, money order, Visa, MasterCard and Discover cards.

Note: Hours and services are subject to change; some RVM branches offer E-Z Pass/Fastlane Transponders, call or visit their website for further information.

Attleboro
75 Park Street

Boston (Haymarket Center)
136 Blackstone Street

Braintree
10 Plain Street

Brockton
490 Forest Avenue

Chicopee
1011 Chicopee Street

Easthampton
116 Pleasant Street

Fall River
1794 North Main Street

Greenfield
18 Miner Street

Haverhill
4 Summer Street

*Lawrence
73 Winthrop Avenue

*Leominster
80 Erdman Way

*Lowell
77 Middlesex Street

Martha's Vineyard
11 A Street, Edgartown

*Milford
14 Beach Street

Nantucket
16 Broad Street

Natick
MassPike Eastbound Service Center

*New Bedford
212 Theodore H. Rice Boulevard

North Adams
33 Main Street

Pittsfield
333 East Street

Plymouth
40 Industrial Park Road

*Revere
9C Everett Street

Roslindale
4210 Washington Street

Southbridge
6 Larochelle Way

*Springfield
1250 Saint James Avenue

*Taunton
1 Washington Street

*Watertown
550 Arsenal Street

*Wilmington
355 Middlesex Avenue

*Worcester
611 Main Street

*Yarmouth (South Yarmouth Shopping Center)
1084 Route 28 Main Street

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AAA Branch Offices with RMV services

AAA members (only) may also acquire some RMV services Monday through Friday 9:00 am to 5:00 pm and 9:00 am to 1:00 pm on Saturdays from the following locations:

Acton
342 Great Road

Auburn
711 Southbridge Street

Burlington
34 Cambridge Street, Suite 140

Fairhaven
32 Fairhaven Commons Way

Framingham
653 Worcester Road
(Route 9 West)

Franklin
260 Franklin Village Drive

Hadley
458 Russell Street

Haverhill
90 Kenoza Avenue

Lawrence
160 Winthrop Avenue

Lowell
585 Pawtucket Boulevard

Marlborough
197 Boston Post Road

Newburyport
45 Story Avenue
(Port PLaza Shopping Center)
)

Newton
281 Needham Street

North Reading
72 Main Street

Peabody
300 Andover Street

Pittsfield
660 Merill Road

Plymouth
29 Home Depot Road

Quincy
650 Adams Street

Raynham
600 South Street West

Rockland
900 Hingham Street

Saugus
214 Broadway

Somerset
869 Grand Army of the Republic Highway

South Attleboro
405 Washington Street

South Dennis
Patriot Square Plaza 500 Route 134

Springfield
1891 Wilbraham Road

West Springfield
150 Capital Drive

Waltham
856 Lexington Street

Westwood
335 Providence Highway

Worcester
25 Mountain Avenue

RMV Departments and Divisions

Accident Records:   857-368-8190
Certified Court Documents:   857-368-8195
Commercial Driver's License:   857-368-8000; Outside 617 & 781:   1-800-858-3926 (within Mass. only)
Commercial Vehicles/Weights and Dimensions (MassDOT):   781-431-5148
Dealer/Repair and Farm Registration and Plates:   857-368-8030
Driver Licensing and Road Tests:   857-368-8000; Outside 617, 857, 781, 339:   1-800-858-3926 (within Mass. only)
Driver Records:   857-368-8000; Outside 617, 857, 781, 339:   1-800-858-3926 (within Mass. only)
Excise Tax Corrections:   857-368-8180
Emissions Inspections Passenger Cars and Trucks:   857-368-8130 (RMV),    1-844-358-0135
Emissions Inspection Heavy Trucks and Busses:   1-844-358-0135
Insurance Cancellation:   857-368-8080
International Registration Plan (Commercial Vehicles over 26,000 lbs that travel interstate):   857-368-8120
Law Department:   857-368-8600
Learner's Permits:   857-368-8000; Outside 617, 857, 781, 339:   1-800-858-3926 (within Mass. only)
Medical Affairs: (Veterans, Elderly and Handicapped):   857-368-8020
Motorcycle Rider Education Program:   857-368-8165
Press/Media Inquiries:   857-368-8500
Professional Driving Schools:   857-368-8115
Registration:   857-368-8000; Outside 617, 857, 781, 339:   1-800-858-3926 (within Mass. only)
School Bus Driver Licensing (eight or fewer pupils):   857-368-8130 (For licensing of nine or more pupils see the Bus & Railway section)
Special Plates (Vanity Plates):   857-368-8031
Special Review Section (Serious and Fatal Accidents):   857-368-8190
Stolen Vehicle Information:   857-368-8060
Suspensions and Revocations:   857-368-8200
Title Division:   857-368-8050
Vehicle Identification:   857-368-8060

Motor Vehicle Insurance Merit Rating Board

The Merit Rating Board is the statistical agency responsible for the administration of the Safe Driver Plan, as promulgated by the commissioner of insurance. The board maintains a database consisting of motor vehicle violations, at-fault accident claim records, and comprehensive claim records on a per operator basis. This information is used to adjust automobile insurance premiums based on the driving record of the insured operator. The Merit Rating Board disseminates Safe Driver Insurance Plan information to insurance carriers who apply increases or decreases to premiums. The board is the sole repository for all motor vehicle traffic violation citations issued within the Commonwealth. Non-criminal and criminal citations are forwarded by law enforcement agencies and courts and are entered onto the Merit Rating Board database. This information is also used by the Registry of Motor Vehicle's Suspension Section for driver license suspension or revocation. To check on a surchargeable incident please contact the board.

Highway Safety Division

Executive Office of Public Safety and Security
10 Park Plaza, Suite 3720
Boston, MA 02116
Phone: 617-725-3301
TTY: 617-725-0261
Fax: 617-725-0260
www.mass.gov/guides/highway-safety-divisions-programs-overview

Formerly the Governor's Highway Safety Bureau this state agency uses federal highway safety funds to reduce motor vehicle-related fatalities, injuries and economic loss in the Commonwealth. Contact the office for information on the dangers of impaired driving, the benefits of safety belts and child restraint seat use, the hazards of speeding, as well as bicycle, motorcycle and pedestrian safety. The division also addresses improvements to the Commonwealth's traffic record system.

Department of Education

350 Main Street
Malden, MA 02148
Phone: 781-338-3000
www.doe.mass.edu/

The Department of Education will help to answer questions on eligibility for school bus transportation.

Note: For information on school bus driver licensing see the Bus & Railway section, for those transporting more than 8 students, and the RMV Departments & Divisions section for those transporting 8 or fewer students.

Office of Vehicle Management (OVM)

Division of Operational Services
1 Ashburton Place, Room 1017
Boston, MA 02108
Phone: 617-720-3337
www.mass.gov/orgs/operational-services-division

This office is responsible for coordinating and regulating the use of state vehicles and handles complaints and accidents concerning them.

Massachusetts Department of Transportation (MassDOT)

Highway Division
10 Park Plaza, Room 4160
Boston, MA 02116
Fax: 857-368-0601
www.massdot.state.ma.us/highway/Main.aspx

Highway Call Center: 857-368-3500 (7:00 am-7:00 pm excluding holidays)
TTY: 857-368-0655
E-Z Pass/Fastlane Toll Free: 1-877-627-7745
Traffic Information via cell phone: 511
Traffic Information via landline Metro Boston: 617-986-5511
Traffic Information via landline Central Mass: 508-499-5511
Traffic Information via landline Western Mass: 413-754-5511

The Highway Division is responsible for the development, construction, snow removal and maintenance of the former Massachusetts Highway Department, Massachusetts Turnpike Authority and many of the bridges and parkways under the Department of Conservation and Recreation. Additionally, they oversee the Thomas P. "Tip" O'Neill Jr., Ted Williams, Lieutenant William F. Callahan, and William H. Sumner Tunnels as well as the Leonard P. Zakim Bunker Hill, and Maurice J. Tobin Memorial bridges.

Regional Offices

Arlington
519 Appleton Street
Arlington, MA 02476
Phone: 781-641-8300

Lenox
270 Main Street
Lenox, MA 01240
Phone: 413-637-5700

Northampton
811 North King Street
Northampton, MA 01060
Phone: 413-582-0599

Taunton
1000 County Street
Taunton, MA 02780
Phone: 508-824-6633

Worcester
403 Belmont Street
Worcester, MA 01604
Phone: 508-929-3800

State Police on the Massachusetts Turnpike

State Police Troop E
50 Massport Haul Road
Boston, MA 02210-2002
www.mass.gov/orgs/Massachusetts-state-police

Phone: 617-946-3060
Phone: 617-946-3009 for the Callahan, Sumner, Tip O'Neal and Ted Williams Tunnels (and all Big Dig Roads and Ramps)
Charlton, MA Phone: 508-721-4040
Westfield , MA Phone: 413-572-3100
Weston, MA Phone: 781-431-5050
Cell Phone Users on the MassPike Dial: 911

The Massachusetts State Police maintains five offices overseeing public safety on the Massachusetts Turnpike and all Big Dig ramps and tunnels.