Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Utilities: Underground Utilities Safety

R8 Pipeline Engineering and Safety Division

R9 Dig Safe Call Center

R8 Pipeline Engineering and Safety Division
Department of Public Utilities
One South Station
Boston, MA 02110
Tel: 617-305-3537
Fax: 617-478-2589

Excavators, utility companies, municipalities and homeowners must conform to a notification program, "The Dig Safe Law", designed to prevent damage to underground utility systems on public and private property. The department will take complaints for noncompliance, hold hearings, and impose fines where appropriate. The division enforces state and federal regulations for natural gas distribution companies within the commonwealth.

R9 Dig Safe Call Center
Dig Safe System Inc.
11 Upton Drive
Wilmington, MA 01887
Tel: 811
Toll Free (New England States): 1-888-DIG-SAFE (344-7233)
Emergency Monday through Friday 5:00 am to 6:30 pm: 978-752-1795, 1796
Emergency Monday through Friday 6:30 pm to 5:00 am: 502-753-0922
Emergency All Day Saturday, Sunday, and Holidays: 502-753-0922

The gas, electric, telephone, and cable television companies which have underground cables have established a Public Utility Underground Plant Damage Prevention System called `Dig Safe'. To locate underground facilities in a potential work area and to notify all utilities prior to the start of digging, contact the Dig Safe Center at least 72 hours (holidays not included) before digging.

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