R7 Department of Telecommunications and Cable
Office of Consumer Affairs and Business Regulations
1000 Washington Street, Suite 820
Boston, MA 02118-6500
Consumer Division: 617-305-3531
Toll Free: 1-800-392-6066 (within Mass. only)
The department handles complaints concerning telecommunications and cable companies operation in Massachusetts. The division's goal is to protect the consumer from fraudulent practices and monitors the quality of service provided.