Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Utilities: Telecommunications and Cable TV

R7 Department of Telecommunications and Cable
Office of Consumer Affairs and Business Regulations
1000 Washington Street, Suite 820
Boston, MA 02118
Administation: 617-305-3580
Consumer Division: 617-305-3531
Toll Free: 1-800-392-6066 (within Mass. only)
Fax: 617-988-8288

The department handles complaints concerning telecommunications and cable companies operation in Massachusetts. The division's goal is to protect the consumer from fraudulent practices and monitors the quality of service provided.

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