Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Utilities: Administration

R1 Department of Public Utilities (DPU)
Executive Office of Energy and Environmental Affairs
One South Station, 5th Floor
Boston, MA 02110
Tel: 617-305-3500
Fax: 617-345-9101

The Department is responsible for oversight of investor-owned electricity, natural gas, and water utilities in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for certain aspects associated with the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost; to protect the public safety from transportation and gas pipeline related accidents; and to ensure that residential ratepayers' rights are protected.

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