Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Transportation: State Roads and Highways and Turnpike

Q28 Massachusetts Department of Transportation

Q29 State Police on the Massachusetts Turnpike

Q28 Massachusetts Department of Transportation (MassDOT)
Highway Division
10 Park Plaza, Room 4160
Boston, MA 02116
Highway Call Center: 857-368-3500 (7:00 am-7:00 pm excluding holidays)
TTY: 857-368-0655
E-Z Pass/Fastlane Toll Free: 1-877-627-7745
Traffic Information via cell phone: 511
Traffic Information via landline Metro Boston: 617-986-5511
Traffic Information via landline Central Mass: 508-499-5511
Traffic Information via landline Western Mass: 413-754-5511
Fax: 857-368-0601

The Highway Division is responsible for the development, construction, snow removal and maintenance of the former Massachusetts Highway Department, Massachusetts Turnpike Authority and many of the bridges and parkways under the Department of Conservation and Recreation. Additionally, they oversee the Thomas P. “Tip” O’Neill Jr., Ted Williams, Lieutenant William F. Callahan, and William H. Sumner Tunnels as well as the Leonard P. Zakim Bunker Hill, and Maurice J. Tobin Memorial bridges.

Regional Offices:

519 Appleton Street
, MA 02476
Tel: 781-641-8300

270 Main Street
Lenox, MA 01240
Tel: 413-637-5700

811 North King Street
Northampton, MA 01060
Tel: 413-582-0599

1000 County Street
Taunton, MA 02780
Tel: 508-824-6633

403 Belmont Street
Worcester, MA 01604
Tel: 508-929-3800

Q29 State Police on the Massachusetts Turnpike
State Police Troop E
50 Massport Haul Road
Boston, MA 02210-2002
Tel: 617-946-3060
Tel: 617-946-3009 for the Callahan, Sumner, Tip O'Neal and Ted Williams Tunnels (and all Big Dig Roads and Ramps)
Charlton, MA Tel: 508-721-4040
Westfield, MA Tel: 413-572-3100
Weston, MA Tel: 781-431-5050
Cell Phone Users on the MassPike Dial: 911

The Massachusetts State Police maintains five offices overseeing public safety on the Massachusetts Turnpike and all Big Dig ramps and tunnels.

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