Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Secretary of the Commonwealth: Citizen Information Service

N2 Citizen Information Service (CIS)
Secretary of the Commonwealth
One Ashburton Place, Room 1611
Boston, MA 02108-1512
Tel: 617-727-7030
Toll Free: 1-800-392-6090 (within Mass. only)
MassRelay (Deaf & Hard of Hearing) English: 1-866-887-6619
MassRelay (Deaf & Hard of Hearing) Spanish: 1-866-930-9252
Fax: 617-742-4528
Hours: Monday-Friday (except holidays) 8:45 am to 5:00 pm

Citizen Information Service provides assistance to citizens who have questions pertaining to the many aspects of state government. It offers contact information on state programs, agencies and directs people to the proper offices where they can obtain assistance in resolving their problems or questions. The office also serves as a liaison to the Massachusetts Emergency Management Agency as the primary information and referral source when the governor declares a state of emergency. In addition, CIS produces and distributes a series of publications covering a diverse range of topics, such as "The Citizens Guide to State Services", " The Citizens Guide to Town Meeting", " Veterans' Laws and Benefits", " Massachusetts Facts": A review of the History, Government, and Symbols of the Commonwealth", " Welcome to Massachusetts a Primer on Bay state Basics: A practical guide to living in the state", as well as maps of the cities and towns, counties, congressional districts and area code regions of the Commonwealth. Please visit our website or call for a full listing of our publications series.

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Citizens' Guide to State Services Table of Contents

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