Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Public Safety/Law Enforcement: Victim Witness Assistance

L29 Attorney General

L30 Victim Services Unit

L31 Massachusetts Office for Victim Assistance

L29 Attorney General
One Ashburton Place, 18th Floor
Boston, MA 02108-1698
Main number connecting all bureaus and divisions 617-727-2200
TTY: 617-727-4765

The Public Protection and Advocacy Bureau uses investigation, litigation, and other advocacy to enforce laws protecting the Commonwealth. The Bureau works towards meaningful economic recovery for Massachusetts by tackling the economic and mortgage foreclosure crisis with a multifaceted and aggressive strategy. The Bureau works to protect consumers from unfair and deception activity, enforces state and federal civil rights laws, ensuring access and equal opportunity for all residents, advocates for protection of our environmental resources, pursues complex insurance and finance cases on behalf of residents or government entities, works towards affordable, high-quality health care for all, and enforces antitrust laws. The Bureau oversees the following divisions: Consumer Advocacy & Response; Consumer Protection; Civil Rights; Fair Labor and the Insurance & Financial Services Division.

L30 Victim Services Unit
Department of Criminal Justice Information Services
Executive Office of Public Safety and Security
200 Arlington Street, Suite 2200
Chelsea, MA 02150
Tel: 617-660-4600
TTY: 617-660-4606
Fax: 617-660-4613

The DCJIS's Victim Services Unit (VSU) provides assistance to victims of crime. The unit certifies victims, witnesses, family members of homicide victims, parent's guardians of minor aged victims and incompetent victims, as well as "citizens in fear" to be notified in advance when an offender is going to be released from prison. The Victim Services Unit also certifies victim, witnesses, family members of homicide victims, parent's guardians of minor aged victims and incompetent victims, for access to CORI documents regarding the case that pertains to them. Resources, referrals, crisis intervention, and safety planning assistance are also provided as needed.

L31 Massachusetts Office for Victim Assistance (MOVA)
Victim and Witness Assistance Board
One Ashburton Place, Room 1101
Boston, MA 02108
Tel: 617-586-1340
Toll Free: 1-844-878-6682

MOVA assists crime victims through advocacy, referrals and supports services. It oversees the operation of the Victim Bill of Rights, pursuant to M.G.L. Ch. 258B, and works closely with criminal justice agencies to promote victims' rights and services. It administers grants under the federal Victims of Crime Act to community-based agencies providing direct services to crime victims and a program of civil court advocacy for victims of domestic violence.

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