Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Health: Patient Protection/Safety

H52 Office of Patient Protection

H53 Betsy Lehman Center for Patient Safety and Medical Error Reduction

H52 Office of Patient Protection
Executive Office for Administration and Finance
50 Milk Street, 8th Floor
Boston, MA 02109
Toll Free: 1-800-436-7757
Fax: 617-624-5046

Chapter 224 of the Acts of 2012 moved the office from the Department of Public Health to the Executive Office of Administration and Finance where residents covered by a state carrier, insurer or HMO can find information regarding their rights to understanding their health coverage’s internal grievance procedures, as well as establishing a process for obtaining an independent external review where coverage is denied based upon a medical necessity determination. An insured individual who receives an adverse determination of an internal grievance has the right to an external review of a covered benefit within 45 days, and may obtain the necessary forms by calling this office or by accessing the department’s website for a form. To file a complaint, contact the Division of Insurance’s Bureau of Managed Care, see D13.

H53 Betsy Lehman Center for Patient Safety and Medical Error Reduction
501 Boylston Street, Suite 5100
Boston, MA 02116
Tel: 617-701-8271

Also known as the Betsy Lehman Center, whose mission is improving patient safety and reducing medical errors through coordinating state agency initiatives, promoting ongoing collaboration between the public and private sectors, coordinating state and federal patient safety programs, and promoting patient safety through educating both health care providers and patients.

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