Commonwealth of Massachusetts
Citizens' Guide to State Services
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Health: Patient Protection/Safety
H50 Office of Patient Protection
Executive Office of Administration and Finance
50 Milk Street, 8th Floor
Boston, MA 02109
Toll Free: 1-800-436-7757
Chapter 224 of the Acts of 2012 moved the office from the Department of Public Health to the Executive Office of Administration and Finance where residents covered by a state carrier, insurer or HMO can find information regarding their rights to understanding their health coverage’s internal grievance procedures, as well as establishing a process for obtaining an independent external review where coverage is denied based upon a medical necessity determination. An insured individual who receives an adverse determination of an internal grievance has the right to an external review of a covered benefit within 45 days, and may obtain the necessary forms by calling this office or by accessing the department’s website for a form. To file a complaint, contact the Division of Insurance’s Bureau of Managed Care, see D13.
H51 Betsy Lehman Center for Patient Safety and Medical Error Reduction
501 Boylston Street
Boston, MA 02116
Also known as the Lehman Center, whose mission is improving patient safety and reducing medical errors through coordinating state agency initiatives, promoting ongoing collaboration between the public and private sectors, coordinating state and federal patient safety programs, and promoting patient safety through educating both health care providers and patients.