Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Consumer: Cable Television and Telecommunications

D8 Department of Telecommunications and Cable
Office of Consumer Affairs and Business Regulations
1000 Washington Street, Suite 820
Boston, MA 02118-6500
Tel: 617-305-3531
Toll Free: 1-800-392-6066 (within Mass. only)

The Department of Telecommunications and Cable regulates the telecommunications and cable industries in accordance with statutory obligations imposed by the Commonwealth of Massachusetts and the federal government. It ensures consumers receive high quality communications at just and reasonable rates while promoting sustainable competition to increase consumer welfare for all Massachusetts residents. It maintains and enforces consumer protections, consistent with the public interest, particularly where market forces alone are not sufficient to do so, including investigating and responding to inquiries and complaints from consumers and carriers.

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