Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Consumer: Consumer Complaints

D2 Consumer Information Office

D3 Consumer Advocacy and Response

D4 State Bookstore

D2 Consumer Information Office
Office of Consumer Affairs and Business Regulation
501 Boylston Street, Suite 5100
Boston, MA 02116
Tel: 617-973-8787
Toll Free: 1-888-283-3757

The Consumer Information Office serves as an informational resource to consumers throughout the Commonwealth. Consumers may contact the office with any consumer-related problem or inquiry. The staff will advise consumers of their rights and remedies and will assist them in the resolution of the problem. Although the office does not mediate complaints, it will refer the consumer to the agency or local consumer group that has jurisdiction in that area. This office also publishes brochures concerning consumer rights in such areas as landlord/tenant, automobile purchase and repair, small claims court, etc. To obtain rules and regulations pertaining to the Consumer Protection Act, contact the State Bookstore. The office also offers information on Small Claims Court procedures. A person with a claim of up to $7000 concerning a contract, debt, or injury to a person or his/her property can represent himself/herself in Small Claims Court, in the district court where the person being sued resides, has his/her place of business, or is employed as well as in the district court where the person suing resides, has his/her place of business or is employed.

D3 Consumer Advocacy and Response Division (CARD)
Public Protection and Advocacy Bureau
Office of the Attorney General
One Ashburton Place, 18th Floor
Boston, MA 02108-1698
Attorney General Hotlines:
Consumer Hotline: 617-727-8400
Elder Hotline Toll Free: 1-888-AG ELDER (243-5337)
Fair Labor: 617-727-3465
Insurance Fraud Tipline Toll Free: 617-573-5330
TTY: 617-727-4765

The Consumer Advocacy & Response Division (CARD) combines the resources from the Public Inquiry and Assistance Center, HomeCorps (the AGO’s foreclosure prevention program), and the Elder Hotline. CARD can answer your questions, assist you directly in seeking to resolve problems with businesses, defective products; car sales and financing, debt collection, home improvement contracts, identity theft , mortgage servicing, telemarketing scams, utility bills or, if necessary, refer you to a wide network of available consumer assistance and legal aid resources. Additionally, CARD has established partnerships with local consumer programs, face to face mediation programs, and legal aid providers in your area.

Regional Offices:

105 Williams Street, 1st Floor
New Bedford MA 02740
Tel: 508-990-9700

1350 Main Street, 4th Floor
Springfield, MA 01103
Tel: 413-784-1240

10 Mechanic Street, Suite 301
Worcester, MA 01608
Tel: 508-792-7600

D4 State Bookstore
Office of the Secretary of the Commonwealth
State House, Room 116
Boston, MA 02133
Tel: 617-727-2834
Fax: 617-973-4858

This office provides copies of the rules and regulations promulgated under the Consumer Protection Act, Chapter 93A.  For a more in-depth description of services, see Section N, Secretary of the Commonwealth.

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