Commonwealth of Massachusetts
Citizens' Guide to State Services
Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Consumer: Utilities
D26 Department of Public Utilities
Consumer Division
Executive Office of Energy and Environmental Affairs
One South Station
Boston, MA 02110
Tel: 617-737-2836
Toll Free: 1-877-866-5066 (within Mass. only)
www.mass.gov/dpu-consumer-information
E-mail: DPUConsumer.Complaints@state.ma.us
The Division is responsible for the enforcement of Department regulations and orders and Massachusetts laws affecting residential utility customers for nearly one hundred and fifty investor-owned electric, gas, telecommunications, and water companies, and for forty municipal gas and electric companies in Massachusetts. The mission of the Consumer Division is to protect consumers from unjust utility practices and to monitor the quality of service provided by utility companies. Consumers will find more specific information in the Utilities section.
