D20 Division of Health Care Facility Licensing and Certification
Bureau of Health Care Safety and Quality
Department of Public Health
99 Chauncy Street
Boston, MA 02111
Consumer Complaint Line: 617-753-8150
Toll Free: 1-800-462-5540 (within Mass. only)
This division will accept complaints made against any licensed hospital, school infirmary, hospital blood bank, laboratory, clinic, or birthing center, which is not meeting established standards. In addition, DHCQ investigates complaints against health care facilities such as: Adult Day Care Programs, Ambulance Services, Ambulatory Surgical Clinics, Home Health Agencies, Hospice Care Hospitals, Intermediate Care Facilities for Individuals with Intellectual Disabilities, Licensure and Medicare/Medicaid Certification, Long-Term Care Facilities, Mammography Facilities, and Outpatient Physical Therapy/Speech Pathology Services.