Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Business/Economic Development: Employment and Training

A22 Department of Career Services

A23 State Workforce Investment Board

A24 Commonwealth Corporation

A25 Rapid Response Teams

A22 Department of Career Services (DCS)
Department of Workforce Development
19 Staniford Street
Boston, MA 02114
Tel: 617-626-5300
Claims: 617-626-6800
Problems: 617-626-5400
Fax: 617-626-6222

Formerly the Division of Employment and Training, DCS administers the federal Job Training Partnership Act, which replaced the Comprehensive Employment and Training Act (CETA). Eligible persons, i.e. economically disadvantaged individuals, dislocated workers, and others who face significant employment barriers are referred to the appropriate Service Delivery Area agency (usually a community-based organization or agency) by the division. Through its partnership with the State Workforce Investment Board and the Massachusetts Institute for Social and Economic Research (MISER), a Placement Accountability System (PAS) was created via the World Wide Web to link data on completions in training and education programs with data on the workforce. An individual who completes a training or education program is matched to workforce or education data to determine wage and employment status, and/or participation in further education. PAS is based on a series of legislation. Massachusetts General Laws, Chapter 62E, Section 12 as amended in 1993 authorizes the matching of databases necessary to achieve PAS. The 1974 Family Education Privacy Rights Act allows the use of individual level student record data for purposes of program evaluation. Both the 1990 Student Right-to-Know Act and the 1992 Re-Authorization of Higher Education Act of 1965 requires states to provide basic educational outcomes information such as as graduation and placement rates. Other functions of DET include: collecting unemployment insurance contributions from Massachusetts employers distributing unemployment insurance benefits to workers who have become unemployed through no fault of their own; providing quality employment and referral to training services for job seekers and recruiting qualified candidates for employers; and conducting economic research; projecting employment growth; collecting data from the business community; and analyzing and disseminating state and local labor market information.For a description of other functions of DET and other training programs, see Employment, Section F.

A23 State Workforce Investment Board
Department of Workforce Development
One Ashburton Place, Room 2112
Boston, MA 02108
Tel: 617-626-7122
TTY: 617-727-4404

Formerly the MassJobs Council, the State Workforce Investment Board serves as the Governor's principal advisory board on workforce development. The Board fulfills this mandate through primary areas of activity: linking workforce development to economic development, mobilizing the private sector, and coordinating the state delivery system. The steering committee is comprised of agency heads and representatives from state and local workforce development entities including, Department of Workforce Development, the Corporation for Business, Work and Learning, the Division of Employment and Training, the Mass Jobs Council, the Department of Education, Department of Transitional Assistance, the Massachusetts Rehabilitation Commission, the Regional Employment Board, and the Job Training Partnership Association.

A24 Commonwealth Corporation
529 Main Street, Suite 1MB
Charlestown, MA 02129
Tel: 617-727-8158
Fax: 617-242-7660

The Commonwealth Corporation, formerly the Corporation for Business, Work, and Learning, provides employment and training programs for laid-off workers, training for incumbent workers and promotes modernization and economic growth, career development, education, and opportunities for youth.
The Trust
provides financial consulting, working capital, and equipment loans and guarantees to small and medium-sized manufacturing firms.
The Massachusetts Extension Partnership (MassMep),1-800-MEP-4 MFG (637-4634), provides oversight of the state's industrial extension service for small and medium-sized manufacturers.

TheRegional Office:
Four Bay Road
Building A, Suite 100
Hadley, MA 01035
Tel: 413-584-3627
Fax: 413-586-8094

A25 Massachusetts Rapid Response Teams
Division of Career Services
Department of Workforce Development
19 Staniford Street
Boston, MA 02114
Tel: 617-626-5703
Fax: 617-727-8671

Massachusetts Rapid Response Team is a workforce development service of the Division of Career Services. It helps those who have lost their jobs through no fault of their own because their company is closing or preparing for a substantial layoff. The services include: career counseling, writing a new resume, discovering new job skills, upgrading present skills, changing careers, becoming a consultant and starting a new business. The office can help people discover their options after being laid off and refer them to the appropriate Worker Assistance Center/Career Center in their community, or public school or college. The centers' resources such as computers, telephones, copy and fax machines, and newspapers can also be used. For information on regional offices call, or visit their website.

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