Public Records Division


Agency Public Records Request Database

FAQs for Agency request website

Question: What if an RAO has a question about how to use this website?
Answer: Email your questions to RAOManagerAdmin@sec.state.ma.us or call 617-727-2832 to speak to a member of the Public Records Division’s staff.
Question: What if a member of the public has a question about how to use this website?
Answer: Email your questions to RAOManagerAdmin@sec.state.ma.us or call 617-727-2832 to speak to a member of the Public Records Division’s staff.
Question: How many RAOs can each agency have?
Answer: Each agency may have one primary RAO. Once approved by the Public Records Division, the primary RAO may create as many secondary RAOs as necessary.
Question: Can an RAO update information on the website about requests?
Answer: An RAO will be able to update or modify information regarding requests as necessary.