Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Welfare/Social Services: Appeals

S2 Division of Hearings

S3 Board of Hearings


S2 Division of Hearings
Executive Office of Health and Human Services
Department of Transitional Assistance
600 Washington Street
Boston, MA 02111
Tel: 617-348-5337
Toll Free: 1-800-882-2017 (within Mass. only)
TTY Toll Free: 1-800-532-6238 (within Mass. only)
Fax: 617-348-5311
www.mass.gov/eohhs

If an applicant is unhappy with the action or payment of the Department of Transitional Assistance, the notice received should be filled out and mailed to the Division of Hearings. If no notice was received, the applicant should request a "General Client" appeals form from the Division of Hearings or any local transitional assistance office and should return the completed form to the division. Complaints against social workers should be made in writing to the division.


S3 Board of Hearings
Executive Office of Health and Human Services
Department of Children and Families
100 Hancock Street
Quincy, MA 02171
Tel: 617-847-1200
Toll Free: 1-800-655-0338 (within Mass. only)
Fax: 617-847-1204
www.mass.gov/eohhs

DSS provides every consumer with information and access to the appeal process through its' Fair Hearing Office. Whenever the agency reduces, curtails, or denies services, the consumer is assisted in making an appeal, should he/she choose to do so. For problems with foster care payments, call 1-800-632-8218 (within Mass. only).


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