Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

State Administration/Revenue: Appeals/Dispute Resolution

P2 Division of Administrative Law Appeals

P3 Massachusetts Office of Public Collaboration

P2 Division of Administrative Law Appeals (DALA)
Executive Office for Administration and Finance
98 North Washington Street, 4th Floor
Boston, MA 02114
Tel: 617-727-7060
Fax: 617-727-7248

The Division of Administrative Law Appeals is an independent central hearing agency that conducts adjudicatory hearings of appeals to or from certain state agencies or as the result of notification of intended state agency action, i.e. the revocation or suspension of a professional license or certification. These hearings are either constitutionally or statutorily required. Hearings conducted by specific statutory authority include appeals to the Contributory Retirement Appeals Boards, appeals from Health Care Finance & Policy, appeals to Civil Service Commission, appeals of Capital Construction Contract change order denials Capital Asset Management, hearings from the Board of Registration in Medicine, appeals from the Office of the Commissioner of Veterans' Services, and transfer hearings of the mentally retarded. Hearings conducted at agency request include those of the Department of Public Health, Human Resources Division , Outdoor Advertising Board, Department of Early Education and Care, Department of Agricultural Resources, Executive Office of Elder Affairs, and the Division of Professional Licensure.

P3 Massachusetts Office of Public Collaboration (MOPC)
UMass Boston McCormack Building Room 627
100 Morrissey Boulevard
Boston, MA 02125
Tel: 617-287-4040
Fax: 617-287-4049

Formerly the Massachusetts Office of Dispute Resolution, MOPC provides cost-saving services to state agencies, municipalities, the courts, and citizens of the Commonwealth. It resolves major environmental, housing, or regulatory stalemates, settles civil lawsuits, eliminates the need for administrative hearings, and builds consensus on issues of state and local policies. The office screens, selects, trains, assigns, and supervises mediators who serve in these disputes. It also conducts educational programs and provides other services to reduce the occurrence, magnitude, or cost of disputes. MOPC is funded by charges to user agencies and the public.

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