Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Health: Emergency Services

H17 Office of Emergency Medical Services (OEMS)
Bureau of Health Care Safety and Quality
Department of Public Health
99 Chauncy Street, 11th Floor
Boston, MA 02116
Tel: 617-753-7300
Fax: 617-753-7320

The Office of Emergency Medical Services along with its five Emergency Medical Services Councils, assures that effective pre-hospital emergency medical care is available to all who require it in the state. The office, directly and through its Regional Emergency Medical Services Councils, establishes standards of care and training for both basic and advanced emergency medical technicians, administers EMT examinations required for certification, approves EMT refresher and continuing education courses, offers guidance to other EMT programs, and maintains a statewide ambulance-to-hospital radio communication network. This office certifies emergency medical technicians at the basic, intermediate, and paramedic level and monitors their performance. It will also investigate complaints and initiate regulatory action when necessary. In addition, this division also inspects and certifies ambulance vehicles, inspects and licenses ambulance services, and will accept and investigate complaints against such services. There are several regional offices, call or visit their website for the nearest location.

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