Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Constitutional Officers: Attorney General

C7 Attorney General 
The Honorable Martha Coakley
One Ashburton Place, 20th Floor
Boston, MA 02108-1698
Main number connecting all bureaus 617-727-2200
TTY: 617-727-4765
Fax: Call for specific fax numbers
Attorney General Hotlines:
Consumer Hotline: 617-727-8400
Elder Hotline Toll Free: 1-888-AG ELDER (243-5337)
Fair Labor: 617-727-3465
Insurance Hotline Toll Free: 1-888-830-6277
Insurance Fraud Tipline: 617-573-5330
Utilities Division Hotline Toll Free: 1-888-514-6277
www.ago.state.ma.us/
E-mail: ago@ago.state.ma.us

The Executive Bureau of the Attorney General’s Office provides overall administration management, policy setting, staff supervision and employee training. Divisions within the Executive Bureau include the First Assistant and the Chief of Staff, Policy and Government, Community Information and Education, Information Technology, Human Resources, the Communications Division, the Finance Division, as well as the Victim-Witness Services Division.
The Business and Labor Bureau is comprised of the Business, Technology and Economic Development Division, the Energy and Telecommunications Division, the Medicaid Fraud Division, the Public Charities Division, and the Fair Labor Division, which address wage and hour and prevailing wage issues and complaints.

The Criminal Bureau includes the Cybercrime Division, the Environmental Crimes Strike Force, the Financial Investigations Division, the Insurance and Unemployment Fraud Division, the Special Investigations and Narcotics Division, the Appeals Division, a State Police Unit, and also hosts the Safe Neighborhood Initiative. The Bureau is also charged with implementing provisions of the state's Victims of Violent Crime Compensation Act.

The Government Bureau represents state officials and agencies in state and federal trial and appellate courts concerning the legality of governmental operations, through its Trial Division and Administrative Law Division.

The Public Protection and Advocacy Bureau includes the Antitrust Division, the Civil Rights Division, the Consumer Protection Division, the Environmental Protection Division, and the new Health Care Division. The Bureau of Public Protection and Advocacy also addresses insurance and financial services issues and houses its own Investigations Division.

Regional Offices:

100 Cambridge Street
Boston,
MA
Tel: 617-727-2200

105 William Street, 1st Floor
New Bedford, MA 02740
Tel: 508-990-9700
Fax: 508-990-8686

Fair Labor & Business Practices (only)
184 North Street
Pittsfield, MA 01201
Tel: 413-447-7324, ext. 218
Fax: 413-784-1142

1350 Main Street, 4th Floor
Springfield, MA 01103-1629
Tel: 413-784-1240
Fax: 413-784-1244

10 Mechanic Street, Suite 301
Worcester, MA 01608
Tel: 508-792-7600
Fax: 508-795-1991


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