Commonwealth of Massachusetts
Citizens' Guide to State Services
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Utilities: Underground Utilities Safety
R8 Pipeline Engineering and Safety Division
Department of Public Utilities
One South Station
Boston, MA 02110
Excavators, utility companies, municipalities and homeowners must conform to a notification program, "The Dig Safe Law", designed to prevent damage to underground utility systems on public and private property. The department will take complaints for noncompliance, hold hearings, and impose fines where appropriate. The division enforces state and federal regulations for natural gas distribution companies within the commonwealth.
R9 Dig Safe Call Center
Dig Safe System Inc.
11 Upton Drive
Wilmington, MA 01887
Monday through Friday 5:00 am to 6:30 pm: 978-752-1795
Monday through Friday 6:30 pm to 5:00 am: 508-753-0922
All Day Saturday, Sunday, and Holidays: 508-753-0922
Toll Free (New England States): 1-888-DIG-SAFE (344-7233)
The gas, electric, telephone, and cable television companies which have underground cables have established a Public Utility Underground Plant Damage Prevention System called `Dig Safe'. To locate underground facilities in a potential work area and to notify all utilities prior to the start of digging, contact the Dig Safe Center at least 72 hours before digging.