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Commonwealth of Massachusetts
Citizens' Guide to State Services
Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Utilities: Consumer Division
R2 Consumer Division
Department of Public Utilities
One South Station
Boston, MA 02110
Tel: 617-737-2836
Toll Free: 1-877-886-5066
www.mass.gov/dpu
The Consumer Division can assist with billing and termination issues as it relates to utility companies. Consumers are urged to contact their utility provider first before contacting the division. The division offers complaint forms from their website which can be mailed, faxed or sent via the Internet.
