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Commonwealth of Massachusetts
Citizens' Guide to State Services
Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Transportation: Bus and Railway
Q9 Transportation Division
Department of Public Utilities
One South Station
Boston, MA 02110
Tel: 617-305-3559
Fax: 617-478-2598
www.mass.gov/dpu
E-mail: TransDivision.Complaints@state.ma.us
This division investigates complaints from the public, inspects buses, railway track, and equipment, conducts examinations for licensing of bus drivers (including school bus drivers transporting more than eight pupils), and investigates all railway or bus accidents. It has jurisdiction over all intra-state busing and is responsible for the public safety in travel on railroad or rapid transit trains, streetcars, and buses that are engaged in regular route, charter, special, or sightseeing service within the Commonwealth.
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