Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Transportation: Registry of Motor Vehicles

Q21 Administration

Q22 RMV Branch Offices

Q23 RMV Departments and Divisions

Q24 Motor Vehicle Insurance Merit Rating Board

Q21 Administration
Registry of Motor Vehicles
Massachusetts Department of Transportation RMV-Division
25 Newport Avenue Extension
Quincy, MA
Mailing Address: P.O. Box 55889
Boston, MA 02205-5889
Tel: 857-368-8000 (for those in area codes: 617, 339, 781, 857, or out of state)
Toll Free: 1-800-858-3926 (for those in area codes: 508, 774, 978, 351, 413)
Toll Free TTY: 1-877-768-8833 (RMV-TTDD)
Ombudsman Office: 857-368-9455
Registrar's Office 857-368-9455
Toll Free: 1-800-472-9829 (I-PAY-TAX Anonymous tipline for reporting vehicle registration and excise tax evasion in MA)
Toll Free Automated Assistance and Fax on Demand Forms Line: 1-866-627-7768

The Registry of Motor Vehicles has primary responsibility for issuing and maintaining records related to motor vehicle and aircraft registration and motor vehicle operators' licenses, enforcing the motor vehicle law to promote highway safety by ensuring that every driver meets minimum competency standards and by withdrawing driving privileges from anyone who proves to be a threat to other drivers, and collecting sales taxes on motor vehicles. Many services may be obtained via their website, hours and services are subject to change, for updated information call, or visit their website. The RMV also records aircraft registrations.

Q22 RMV Branch Offices

Generally, the RMV’s branch offices are open Monday through Friday from 9:00 am to 5:00 pm, some are open later on Thursdays and some close for an hour for lunch. Services include: licenses, registrations, suspensions and written tests. Accepted forms of payment are: cash, check, money order, Visa, MasterCard and Discover cards. Note: Hours and services are subject to change; some RVM branches offer E-Z Pass/Fastlane Transponders, call or visit their website for further information.

75 Park Street

Boston (Haymarket Center)
136 Blackstone Street

10 Plain Street

490 Forest Avenue

1011 Chicopee Street

116 Pleasant Street

Fall River
1794 North Main Street

18 Miner Street

4 Summer Street

73 Winthrop Avenue

80 Erdman Way

77 Middlesex Street

Martha's Vineyard
11 A Street, Edgartown

14 Beach Street

16 Broad Street

MassPike Eastbound Service Center

*New Bedford
212 Theodore H. Rice Boulevard

North Adams
33 Main Street

333 East Street

40 Industrial Park Road

9C Everett Street

4210 Washington Street

6 Larochelle Way

1250 Saint James Avenue

One Washington Street

550 Arsenal Street

355 Middlesex Avenue

611 Main Street

*Yarmouth (South Yarmouth Shopping Center)
1084 Route 28 Main Street

Q22 AAA Branch Offices with RMV services

AAA members (only) may also acquire some RMV services Monday through Friday 9:00 am to 5:00 pm and 9:00 am to 1:00 pm on Saturdays from the following locations:

342 Great Road

711 Southbridge Street

34 Cambridge Street, Suite 140

32 Fairhaven Commons Way

653 Worcester Road (Route 9 West)

260 Franklin Village Drive

458 Russell Street

90 Kenoza Avenue

160 Winthrop Avenue

585 Pawtucket Boulevard

197 Boston Post Road Route 20 West

45 Story Avenue (Port PLaza Shopping Center)

281 Needham Street

North Reading
72 Main Street

300 Andover Street

660 Merill Road

29 Home Depot Road

650 Adams Street

600 South Street West

900 Hingham Street

214 Broadway

869 Grand Army of the Republic Highway

South Attleboro
405 Washington Street

South Dennis
Patriot Square Plaza 500 Route 134

1891 Wilbraham Road

West Springfield
150 Capital Drive

856 Lexington Street

335 Providence Highway

25 Mountain Avenue

Q23 RMV Departments and Divisions RMV:

Accident Records: 857-368-8190
Certified Court Documents: 857-368-8195
Commercial Driver's License: 857-368-8000; outside 617 & 781: 1-800-858-3926 (within Mass. only)
Commercial Vehicles/Weights and Dimensions (MassDOT): 781-431-5148
Dealer/Repair and Farm Registration and Plates: 857-368-8030
Driver Licensing and Road Tests: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Driver Records: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Excise Tax Corrections: 857-368-8180
Emissions Inspections Passenger Cars and Trucks: 857-368-8130 (RMV) 1-844-358-0135
Emissions Inspection Heavy Trucks and Busses: 1-844-358-0135
Insurance Cancellation: 857-368-8080
International Registration Plan (Commercial Vehicles over 26,000 lbs that travel interstate): 857-368-8120
Law Department: 857-368-8600
Learner's Permits: 857-368-8000, outside 617, 857, 781, 339, 1-800-858-3926 (within Mass. only)
Medical Affairs: (Veterans, Elderly and Handicapped): 857-368-8020
Motorcycle Rider Education Program: 857-368-8165
Press/Media Inquiries: 857-368-8500
Professional Driving Schools: 857-368-8115
Registration: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
School Bus Driver Licensing (eight or fewer pupils): 857-368-8130 (For licensing of nine or more pupils see Q9)
Special Plates (Vanity Plates): 857-368-8031
Special Review Section (Serious and Fatal Accidents): 857-368-8190
Stolen Vehicle Information: 857-368-8060
Suspensions and Revocations: 857-368-8200
Title Division: 857-368-8050
Vehicle Identification: 857-368-8060

Q24 Motor Vehicle Insurance Merit Rating Board
Massachusetts Department of Transportation, RMV Division
25 Newport Avenue Extension
Quincy, MA 02171
Tel: 857-368-8100
Mailing Address:
P.O. Box 55889
Boston, MA 02205-5889

The Merit Rating Board is the statistical agency responsible for the administration of the Safe Driver Plan, as promulgated by the commissioner of insurance. The board maintains a database consisting of motor vehicle violations, at-fault accident claim records, and comprehensive claim records on a per operator basis. This information is used to adjust automobile insurance premiums based on the driving record of the insured operator. The Merit Rating Board disseminates Safe Driver Insurance Plan information to insurance carriers who apply increases or decreases to premiums. The board is the sole repository for all motor vehicle traffic violation citations issued within the Commonwealth. Non-criminal and criminal citations are forwarded by law enforcement agencies and courts and are entered onto the Merit Rating Board database. This information is also used by the Registry of Motor Vehicle's Suspension Section for driver license suspension or revocation. To check on a surchargeable incident please contact the board.

Go back to the:

Citizens' Guide to State Services Table of Contents

Search Citizens Information Service Home PageHome Page of the Secretary of the Commonwealth