Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Public Safety/Law Enforcement: Registry of Motor Vehicles

Q21 Administration

Q22 RMV Branch Offices

Q23 RMV Departments and Divisions

Q21 Administration
Registry of Motor Vehicles
Massachusetts Department of Transportation RMV-Division
25 Newport Avenue
Quincy, MA
Mailing Address: P.O. Box 55889
Boston, MA 02205-5889
Tel: 857-368-8000 (for those in area codes: 617, 339, 781, 857, or out of state)
Toll Free: 1-800-858-3926 (for those in area codes: 508, 774, 978, 351, 413)
Toll Free TTY: 1-877-768-8833 (RMV-TTDD)
Ombudsman Office: 857-368-9455
Registrar's Office 857-368-4636
Toll Free: 1-800-472-9829 (I-PAY-TAX Anonymous tipline for reporting vehicle registration and excise tax evasion in MA)
Toll Free Automated Assistance and Fax on Demand Forms Line: 1-866-627-7768

The Registry of Motor Vehicles has primary responsibility for issuing and maintaining records related to motor vehicle and aircraft registration and motor vehicle operators' licenses, enforcing the motor vehicle law to promote highway safety by ensuring that every driver meets minimum competency standards and by withdrawing driving privileges from anyone who proves to be a threat to other drivers, and collecting sales taxes on motor vehicles. Many services may be obtained via their website, hours and services are subject to change, for updated information call, or visit their website. 

Q22 RMV Branch Offices

Generally, the RMV’s branch offices are open Monday through Friday from 9:00 am to 5:00 pm, those with an (*) are open from 10:00 to 6:00 pm on Thursdays, those with a (+) are open Monday through Friday from 8:00 am to 5:00 pm and 8:00 am to 6:00 pm on Thursdays. Services include: Licenses, Registrations, Suspensions and written tests. Accepted forms of payment are: cash, check, money order, Visa MasterCard and Discover cards. Note: Hours and services are subject to change; some RVM branches offer Fastlane Transponders, call or visit their website for updated or further information. AAA members may also acquire services from three new AAA locations located in Framingham, Plymouth and Worcester.

75 Park Street

136 Blackstone Street

10 Plain Street

490 Forest Avenue

1011 Chicopee Street

Liberty Tree Mall,
100 Independence Way

116 Pleasant Street

*Fall River
203 Plymouth Avenue
Durfee Union Mill, Bldg. 7

Framingham AAA
653 Worcester Road
M-F 9-5 Sat 9-1

18 Miner Street

4 Summer Street, City Hall

73 Winthrop Avenue

80 Erdman Way
Intersection of Routes 2 & 12

77 Middlesex Street

Martha's Vineyard
11 A Street, Edgartown
M-F 8-Noon and 1-4

14 Beach Street
District Court House

16 Broad Street, Town and Country Building
M-F 8-Noon and 1-4

MassPike Eastbound Service Center
M-F 8 -4

*New Bedford
278 Union Street

North Adams
33 Main Street
M-F 9-1 and 2-5

333 East Street

40 Industrial Park Road
M-F 8-4

Plymouth AAA
29 Home Depot Road
M-F 9-5 Sat 9-1

9C Everett Street

8 Cummins Highway

6 Larochelle Way

165 Liberty Street

One Washington Street, Mill River Mall
M-F 8-5

550 Arsenal Street, Watertown Mall

355 Middlesex Avenue

611 Main Street

Worcester AAA
25 Mountain Avenue
M-F 9-5 Sat 9-1

1084 Route 28 Main Street
South Yarmouth Shopping Center

Q23 RMV Departments and Divisions RMV:

Accident Records: 857-368-8190
Certified Court Documents: 857-368-8195
Commercial Driver's License: 857-368-8000; outside 617 & 781: 1-800-858-3926 (within Mass. only)
Commercial Vehicles/Weights and Dimensions (MassDOT): 781-431-5148
Dealer/Repair and Farm Registration and Plates: 857-368-8030
Driver Licensing and Road Tests: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Driver Records: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Excise Tax Corrections: 857-368-8180
Emissions Inspections Passenger Cars and Trucks: 857-368-8130
Emissions Inspection Heavy Trucks and Busses: 1-877-387-8234
(Auto Enhanced Emissions & Safety Test, P.O. Box 75 Marlborough, MA 01752)
Insurance Cancellation: 857-368-8080
International Registration Plan (Commercial Vehicles over 26,000 lbs that travel interstate): 857-368-8120
Law Department: 857-368-8600
Learner's Permits: 857-368-8000, outside 617, 857, 781, 339, 1-800-858-3926 (within Mass. only)
Medical Affairs: (Veterans, Elderly and Handicapped): 857-368-8020
Motorcycle Rider Education Program: 857-368-8165
Professional Driving Schools: 857-368-8115
Public Relations: 857-368-8500
Registration: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
School Bus Driver Licensing (eight or fewer pupils): 857-368-8130 (For licensing of nine or more pupils see Q9)
Special Plates (Vanity Plates): 857-368-8031
Special Review Section (Serious and Fatal Accidents): 857-368-8190
Stolen Vehicle Information: 857-368-8060
Suspensions and Revocations: 857-368-8200
Title Division: 857-368-8050
Vehicle Identification: 857-368-8060

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