Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Transportation: Public Transportation - MBTA

Q15 Massachusetts Bay Transportation Authority

Q16 Boat (Ferry) Bus Rail and Subway Schedules, Route Maps, and Information

Q17 Customer Service, Emergencies and Lost and Found

Q18 MBTA Pass Programs

Q19 Reduced Fare Passes for Seniors, Students, and Person with Disabilities

Q20 The Ride

Q15 Massachusetts Bay Transportation Authority (MBTA)
10 Park Plaza, Suite 3910
Boston, MA 02116-3975
Main Switchboard: 617-222-5000
Toll Free: 1-800-392-6100 (within Mass. only)
Fax: 617-222-6180

The authority maintains and operates bus, trolley, trackless trolley, and commuter rail service in the 78 cities and towns of the MBTA district. The MBTA also subsidizes the commuter boat service.

Q16 Boat (Ferry) Bus Rail and Subway Schedules, Route Maps, and Information
Massachusetts Bay Transportation Authority
Tel: 617-222-3200
Toll Free: 1-800-392-6100
TTY: 617-222-5146
Commuter Boat: Boston Inner Harbor: 617-227-4321
Commuter Boat: Hingham: 781-749-8009
Commuter Boat: Boston/Hull/Logan/Quincy: 617-227-4321
Commuter Rail North Station: 617-222-3200
Commuter Rail South Stations: 617-222-8120

Not part of the MBTA:
Amtrak: 1-800-872-7245
Airport: Transportation to Logan International Airport Toll Free: 1-800-23-LOGAN (5-6426)

Q17 Customer Service, Emergencies, and Lost and Found
Massachusetts Bay Transportation Authority
Complaints/Commendations Toll Free: 1-800-392-6100
MBTA Police Emergencies: 617-222-1212
MBTA Police Business (non-emergency): 617-222-1000
Lost and Found Bus and Subways: 617-222-3200
Lost & Found North Station: 617-222-3600
Lost & Found South Station: 617-222-8120
Lost & Found Subway:
Blue Line: 617-222-5533
Green Line: 617-222-5220
Orange Line: 617-222-5403
Red Line: 617-222-5321
Silver Line: 617-222-2432

Q18 MBTA Pass Programs
Massachusetts Bay Transportation Authority
MBTA Passes Toll Free: 1-888-844-0355

The MBTA Pass Program is open to the general public and provides passes for the lines regularly traveled by the commuter. Generally, passes may be obtained from the next entry Q19, or through his/her own participating employer. Additionally, the MBTA offers one, and seven-day visitor passes, passes for middle and high school students and semester passes for college students at a reduced rate.

Q19 Reduced Fare Passes for Seniors, Students, and Person with Disabilities
Massachusetts Bay Transportation Authority
Downtown Crossing Station
7 ChauncyStreet
Boston, MA 02111
Tel: 617-222-5976
Toll Free: 1-800-543-8287
TTY: 617-222-5854

Passes at a reduced rate are available for students, seniors 65 years of age and over and people with disabilities. Disabled persons must first have their physicians complete a medical form provided by this office. Senior citizens should bring proof of age and will need to fill out an application before the pass may be processed. Passes are available from the Back Bay/ South End and Downtown Crossing locations. Hours are 8:00 am to 5:30 pm Monday through Friday, holidays excluded.

Q20 The Ride
Massachusetts Bay Transportation Authority
10 Park Plaza, Room 5750
Boston, MA 02116
Tel: 617-222-5123
Toll Free: 1-800-533-6282
TTY 617-222-5415

The Ride is the MBTA's special transportation program, which utilize specially equipped vehicles for disabled people. These services assist those who are unable to use regular trains or buses. Applications to register for these programs can be obtained from this office. Visitors with special needs must register in advance for services.

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