N2 Citizen Information Service (CIS)
Secretary of the Commonwealth
One Ashburton Place, Room 1611
Boston, MA 02108-1512
Toll Free: 1-800-392-6090 (within Mass. only)
Hours: Monday-Friday (except holidays) 8:45 am to 5:00 pm
Citizen Information Service provides local, toll free and TTY telephone assistance to citizens who have questions pertaining to the many aspects of state government. It offers information on state programs and agencies and directs people to the proper offices where they can obtain assistance in resolving their problems or questions. The office also serves as a liaison to the Massachusetts Emergency Management Agency as the primary information and referral source when the governor declares a state of emergency. In addition, CIS produces and distributes a series of publications covering a diverse range of topics, such as "The Citizens Guide to State Services", "The Citizens Guide to Town Meeting", "Veterans' Laws and Benefits", "Massachusetts Facts": A review of the History, Government, and Symbols of the Commonwealth", "Welcome to Massachusetts: A practical guide to living in the state", as well as maps of the cities and towns, counties, congressional districts and area code regions of the Commonwealth. Please visit our website or call for a full listing of our publications series.