Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Health: Handicapped Services

H29 Massachusetts Rehabilitation Commission

H30 New England INDEX

H31 Massachusetts Office on Disability

H32 Architectural Access Board

H33 Disabled Persons Protection Commission

H34 Massachusetts Developmental Disabilities Council

H29 Massachusetts Rehabilitation Commission
Fort Point Place, Suite 600
27 Wormwood Street
Boston, MA 02210-1616
V/TTY: 617-204-3600
Toll Free V/TTY: 1-800-245-6543 (within Mass. only)
Ombudsperson: (617) 204-3603
Fax: 617-727-1354

The commission provides the following services for physically or mentally disabled persons with the goal of preventing institutionalization: vocational rehabilitation in the way of job placement, counseling, work evaluation, specialized training, adaptive technology, and other supplies for the disabled; employment services which provide training and support; independent living services with skills training, advocacy, community education, residential and technical assistance; homemaker/chore assistance; head injury rehabilitation services, housing, and day assistance; disability determination for SSI; medical evaluation; psychological and aptitude testing; physical restoration; and prosthetic devices. Call or visit their website for information on eligibility or to contact one of several regional offices.

H30 New England INDEX
Massachusetts Network of Information Providers
Eunice Kennedy Shriver Center
200 Trapelo Road
Waltham, MA 02452-6319
Tel: 781-642-0248
Toll Free: 1-800-642-0249 (within Mass. only)
Toll Free TTY: 1-800-764-0200 (within Mass. only)
Fax: 781-642-0122

The MNIP operates a free computerized resource service for people with disabilities, known as New England INDEX (Information on Disabilities Exchange). The project coordinates a network of 18 non-profit organizations that serve the disabled to provide up-to-date information services. The network is linked to six information centers in Boston, Hyannis, Worcester, Framingham, Lawrence and Amherst and provides immediate information on adult day care, skills training, summer camps, job and housing placement services, health-provider referrals and legal advice. Callers discuss their needs with an information specialist who will search the network for an appropriate service and get back to the caller as soon as possible. The project is funded by the Massachusetts Rehabilitation Commission with major support provided by the Department of Mental Retardation and private foundations.

H31 Massachusetts Office on Disability (MOD)
Executive Office for Administration and Finance
One Ashburton Place, Room 1305
Boston, MA 02108
Tel: (617) 727-7440
Toll Free V/TTY: 1-800-322-2020 (within Mass. only)
Fax: 617-727-0965

The Massachusetts Office on Disability was created in 1981, under Chapter 6, Sec.185 of the Massachusetts General Laws. The purpose of the office is to bring about full and equal participation of people with disabilities in all aspects of life. It works to assure the advancement of legal rights and for the promotion of maximum opportunities, supportive services, accommodations and accessibility in a manner which fosters dignity and self determination.  The office provides information to disabled individuals seeking the services of governmental and private organizations whose function is to meet the special needs of the disabled. It helps resolve specific complaints and problems for those trying to obtain services from state agencies. In addition, the office may provide legal assistance to individuals who qualify for that service. It is comprised of three major programs: Client Services, Community Services, and Government Services. In addition, MOD is the Commonwealth's Americans with Disabilities Act Coordinating Agency. As such, it is the touch stone within government for technical assistance, trouble-shooting and advice on all disability related issues. All entities of state government are required to comply with the provisions of the American's with Disabilities Act (ADA). Under the ADA, governments are required to make all their programs, activities and services accessible. This includes both physical access for people who have mobility impairments and communication access for people with vision, hearing and cognitive disabilities.

H32 Massachusetts Architectural Access Board (AAB)
Executive Office of Public Safety
One Ashburton Place, Room 1310
Boston, MA 02108
Tel: 617-727-0660
Fax: 617-727-0665

The Massachusetts Architectural Access Board  is a regulatory agency within the Executive Office of Public Safety. Its legislative mandate states that it shall develop and enforce regulations designed to make public buildings accessible to, functional for, and safe for use by persons with disabilities. The regulations it enforces are designed to provide full and free use of buildings and facilities so that persons with disabilities may have the education, employment, living and recreational opportunities necessary to be as self-sufficient as possible and to assume full responsibilities as citizens. The authority of the AAB is triggered by any construction, renovation, remodeling, or alteration of a public building or facility, or a change in use of building from private to public. Both public and private buildings used by and open to the general public are regulated.

H33 Disabled Persons Protection Commission (DPPC)
300 Granite Street, Suite 404
Braintree, MA 02184
Tel: 617-727-6465
Toll Free V/TTY 1-888-822-0350
Toll Free Abuse Reporting Hotline: 1-800-426-9009 (V/TTY 24/7 within Mass only)
Fax: 617-727-6469

This independent commission is responsible for the protection of disabled adults in state care and in private settings, and for the investigation of abuse by caretakers in those settings. Its functions include receipt of mandated and voluntary reports of suspected abuse; investigation and/or monitoring of investigations of reports, including monitoring of criminal investigations which result from commission reports; insuring that disabled persons are protected and receive protective services with their consent, if needed; conducting investigations of problems relating to abuse in the state human services system; and enforcing the provisions of MGL Ch. 19C regarding the criminal penalties for failure to report and retaliation against reporters.

H34 Massachusetts Developmental Disabilities Council (MDDC)
Executive Office of Administration and Finance
1150 Hancock Street, 3rd floor
Quincy, MA 02169-4340
Tel: 617-770-7676
TTY: 617-770-9499
Fax: 617-770-1987

This council, a federally-funded agency, is mandated to undertake systems-level planning and advocacy for better state government support and services to citizens with developmental disabilities. It identifies unmet needs, promotes better coordination of programs, serves as a permanent planning body, and plays a strong advocacy role to develop home, family, and community support programs.

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