Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Environment/Energy: Air, Land and Water Pollution, Protection and Quality

G3 Massachusetts Department of Environmental Protection

G4 Massachusetts Water Resources Authority

G5 Division of Water Supply Protection

G6 Office of Coastal Zone Management

G7 Office of Dam Safety

G8 Massachussetts Office of Technical Assistance and Technology


G3 Massachusetts Department of Environmental Protection (DEP)
Executive Office of Energy and Environmental Affairs
One Winter Street
Boston, MA 02108
Main Number: 617-292-5500
To Report a Hazardous Spill: 617-626--1665, or 1-888-304-1133
To Report an Environmental Crime: 1-888-VIOLATE (846-5283)
DEP Info Line: 617-338-2255, or 1-800-462-0444 (within Mass. only)
Fax: 617-556-1049
www.mass.gov/eea/agencies/massdep/
E-mail: dep.infoline@state.ma.us

The Massachusetts Department of Environmental Protection administers the Commonwealth's environmental regulatory programs for air, water, solid waste, and land use controls. Through its bureaus, department and divisions it has the authority and responsibility for the management and control of air quality, regulation of the activities affecting wetlands, oversight and regulation of the quality of drinking water, management of water quality, control of pollution of all waters of the Commonwealth including ground water, control of aquatic vegetation, regulation of the disposal of all solid wastes, the storage and transportation of hazardous wastes, protection of offshore resources, regulation of billboards, and assurance of the sanitary quality of shellfish harvesting areas. DEP regulates more than 13,000 facilities across Massachusetts, including factories, commercial establishments, gas stations, power plants, landfills, incinerators, and wastewater treatment facilities. Under the "Community Right-to-Know Law" (MGL Ch. 111F), Massachusetts citizens have the right to find out what toxic or hazardous substances are being used or stored by employers in their communities, if they believe that the substances may endanger public health or safety.

Regional Offices:

20 Riverside Drive
Lakeville, MA 02347
Tel:508 946-2700

436 Dwight Street
Springfield, MA 01103
Tel:413 784-1100

205 B Lowell Street
Wilmington, MA 01887
Tel:978 694-3200

8 New Bond Street
Worcester, MA 01608
Tel:508 792-7650


G4 Massachusetts Water Resources Authority (MWRA)
Charlestown Navy Yard
100 First Avenue, Building 39
Charlestown, MA 02129
Tel: 617-242-6000
TTY: 617-788-4971
24/7 Emergency TTY: 617-371-1903
24/7 MWRA Drinking Water Quality: 617-242-5323
24/7 Deer Island Odor Control: 617-660-7633
24/7 To Report a MWRA Water Leak: 617-305-5950
24/7 To Report a MWRA Sewer Leak: 617-305-5940
www.mwra.com

On July 1, 1985, an independent Massachusetts Water Resources Authority assumed the responsibility for the sewer and waterworks system of the Energy andformer  MDC. (The Water Division and the Sewer Division of the MDC were abolished and a new Watershed Management Division of the MDC was created to manage the watershed lands, including the Quabbin and other state reservoirs.) It is also the agency primarily responsible for the Boston Harbor cleanup. The MWRA has two main divisions, the Sewerage Division and the Waterworks Division, which operate the sewer and water delivery systems for the metropolitan area. The MWRA also has the authority to rebuild sewage treatment plants and water supply pipelines. Other divisions include administration and finance, construction, engineering, law, and support. The MWRA is administratively placed within but not subject to the control of the Executive Office of Energy and Environmental Affairs.


G5 Division of Water Supply Protection
Department of Conservation and Recreation
251 Causeway Street
Boston, MA 02114
Tel: 617-626-4987
www.mass.gov/dcr/waterSupply.htm
Well Drillers Registration Program: 617-292-5681

The Division of Water Supply Protection was established under Ch. 372 of the Acts of 1984 at the time the independent Massachusetts Water Resources Authority was created. It is responsible for the quantity and quality of the drinking water supplied to over two million people in the Boston metropolitan area. The division, through its offices of Watershed Management and Water Resources, manages the Quabbin, Wachusett, and Sudbury reservoirs and more than 100,000 acres of watershed land which surrounds these water supplies. The division is responsible for forestry and wildlife management throughout the watershed areas. It administers a visitors' center and programs to preserve the history and pristine quality of these areas.


485 Ware Road
Belchertown, MA 01007
Tel: 413-323-7221
Emergency/Violations:413-323-0191

Wachusett and Sudbury Reservoirs
180 Beaman Street
West Boylston, MA 01583
Tel: 508-792-7806
Emergency/Violations: 978-365-3800


G6 Massachusetts Office of Coastal Zone Management (CZM)
Executive Office of Environmental Affairs
251 Causeway Street, Suite 800
Boston, MA 02114-2138
Tel: 617-626-1200
Boston Harbor Region: 617-626-1064
Coastal Zone Information Line: 617-626-1212
Fax: 617-626-1204
www.mass.gov/czm
E-mail: czm@state.ma.us
Massachusetts Bays Program: 617-626-1230
www.mass.gov/eea/agencies/mass-bays-program/

The Coastal Zone Management Office implements state policy concerning the protection, development, and revitalization of resources of the Massachusetts coastal zones. It helps coastal communities implement CZM grants and reviews all federal activities that affect Massachusetts coastal areas. CZM also administers the Massachusetts Bay National Estuary Program.

Regional Offices:

Superior Court House
Route 6A
Mailing address: P.O. Box 220
Barnstable, MA 02630-0220
Tel: 508-375-6856

2870 Cranberry Highway
East Wareham, MA 02538
Tel: 508-291-3625, ext. 12

#2 State Fish Pier
Gloucester, MA 01930-3016
Tel: 978-281-3972

175 Edward Foster Road
Scituate, MA 02066
Tel: 781-545-8026, ext. 209


G7 Office of Dam Safety
Department of Conservation and Recreation
John Augustus Hall
180 Beaman Street
West Boylston, MA 01583
Tel: 508-792-7716, ext. 600
www.mass.gov/eea/agencies/dcr/conservation/dam-safety/
E-mail: dam.safety@state.ma.us

The Office of Dam Safety regulates for public safety over 2,900 public and privately-owned dams across Massachusetts through mandated safety inspections, operation and construction permitting, and managing the repair of identified deficient municipally owned dams.


G8 Massachusetts Office of Technical Assistance and Technology (OTA)
Executive Office of Environmental Affairs
100 Cambridge Street, Suite 900
Boston, MA 02114
Tel: 617-626-1080
Toxic Use Reduction Program Tel: 617-292-5711 Fax: 617-626-1095
www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/ota/

The Office of Technical Assistance and Technology, a branch of the Massachusetts Executive Office of Environmental Affairs, is a non-regulatory state agency whose mission is to assist industry in reducing the use of toxic substances and/or the generation of toxic byproducts. OTA can also assist companies with energy, water and resource conservation. The Office was established by the 1989 Toxics Use Reduction Act (TURA).


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