Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Employment: Unemployment Compensation

F31 Department of Unemployment Assistance

F32 Fraud Hotline

F33 Interstate Services Division

F34 Unemployment Insurance Tax (Employer Contribution Division)

F35 Medical Security Plan

F36 Massachusetts Worksharing Program


F31 Department of Unemployment Assistance (DUA)
Customer Service/Problem Resolution
Department of Workforce Development
19 Staniford Street, 2nd Floor
Boston, MA 02114
Main Number: 617-626-6560
Claim Status: 617-626-6800
Claim Problems: 617-626-5400
TTY: 1-888-527-1912
Hearings and Appeals: 617-626-5200
Fax: 617-626-6222
www.mass.gov/dua/

The division administers the unemployment insurance program to eligible unemployed workers and promotes employment of the Commonwealth's job seekers. Through their telephone claims center, callers can initiate new claims, reopen existing claims, track the status of a claim, connect with the One Stop Career Centers, or ask questions of DUA employees.

There are two ways to file an Unemployment Insurance (UI) Claim:

File by phone:
If you live in area code 617, 857, 781, or 339 call the TeleClaim Center at 617-626-6800.
If you live in area code 508, 774, 978, 351, or 413, call the TeleClaim Center at 1-877-626-6800.

File in person:
You may file a claim in person at any Walk-in Center, call for the nearest location.

Information to have with you when you call/visit:
You Social Security Number, year of birth, and your home address and telephone number.
Whether an unemployment insurance claim in Massachusetts or in any other state has been filed during the past 12 months, and your last day of employment.
Other necessary information: the names and addresses of all employers worked for during the15 months prior to filing a claim and the dates worked for each. If reopening a claim, the same information for the past 8 weeks;
the reason for unemployment reduction in hours; the names, dates of birth and social security numbers for any dependent children, if applying for dependency allowance; and Alien registration number if not a U.S. citizen.


F32 Fraud Hotline
Internal Control Unit/Program Integrity Department
Department of Workforce Development
P.O. Box 8610
Boston, MA 02114
Toll Free: 1-800-354-9927
Fax: 617-723-5312
www.mass.gov/dua
E-mail: unifraud@detma.org

The Internal Control Unit has as its primary function investigating allegations of abuse, mismanagement, or misconduct within the Division of Unemployment Assistance. It has implemented a 24-hour fraud hotline for employees, claimants, and employers to anonymously report any fraud, waste, or wrongdoing in the health insurance payment and collection process of unemployment. Confidential reports may be faxed or e-mailed as well.


F33 Interstate Services Division
Division of Unemployment Assistance
Department of Workforce Development
19 Staniford Street
Boston, MA 02114
Tel: 617-626-6140
Fax: (617)727-0796
www.mass.gov/dua

This office assists Massachusetts unemployment insurance claimants who were employed in Massachusetts and moved away to another state in the U.S. If an individual moves to the Commonwealth from another state and he/she seeks to file a claim for unemployment insurance against the state in which he/she was previously employed, the individual must contact the DET office in that other state.


F34 Unemployment Insurance Tax
Employer Contributions Division
Division of Unemployment Assistance
Department of Workforce Development
19 Staniford Street
Boston, MA 02114
Tel: 617-626-5234
Fax: 617-727-8221
www.mass.gov/dua/

Most employers who employ one or more permanent, temporary or part-time workers in Massachusetts must pay unemployment insurance taxes. A new employer, or any employer who has not done business in Massachusetts before, must notify DUA immediately by filing an Employer Status Report enabling them to establish an employer account and receive a DUA number.


F35 Medical Security Plan
Division of Unemployment Assistance
Department of Workforce Development
19 Staniford Street, 1st floor
Boston, MA 02114
Toll Free: 1-800-908-8801
www.mass.gov/dua/

Since 1990, the Health Security Act (MGL Ch. 151A, section 14G) has mandated most employers with six or more employees to pay an unemployment health insurance contribution per employee to the Medical Security Trust Fund to fund health insurance for unemployed workers. DUA is responsible for collecting the health insurance contribution as well as for administering the Trust Fund. Under amendments (Chapter 203, section 21 of the Acts of 1996) to the statute, exemptions exist for new employers in their first year of business. Assistance is available for those employers experiencing or who anticipate a hardship because of the health insurance requirement. See Welfare/Social Services for more information.


F36 Massachusetts Worksharing Program and Work Opportunity Tax Credit Program
Division of Unemployment Assistance
Department of Workforce Development
19 Staniford Street
Boston, MA 02114
Worksharing: 617-626-5510
Work Opportunity Tax Credit: 617-626-5353
www.mass.gov/dua/

The Massachusetts Worksharing Program allows employers to avoid laying off some or all of their workers by having all of the workers in a department or unit share reduced work hours. Under worksharing, eligible employees can collect the percentage of their unemployment insurance benefits equal to the percentage of reduction in their wages and hours. In addition, the Work Opportunity Tax Credit (WOTC) Program was created by the Small Business Job Protection Act. It is a federally-funded program which is used to reduce the federal tax liability of private for-profit employers who hire new employees from select "targeted" areas.


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