D2 Consumer Information Office
Office of Consumer Affairs and Business Regulation
501 Boylston Street, Suite 5100
Boston, MA 02116
Toll Free: 1-888-283-3757
The Consumer Information Office serves as an informational resource to consumers throughout the Commonwealth. Consumers may contact the office with any consumer-related problem or inquiry. The staff will advise consumers of their rights and remedies and will assist them in the resolution of the problem. Although the office does not mediate complaints, it will refer the consumer to the agency or local consumer group that has jurisdiction in that area. This office also publishes brochures concerning consumer rights in such areas as landlord/tenant, automobile purchase and repair, small claims court, etc. To obtain rules and regulations pertaining to the Consumer Protection Act, contact the State Bookstore. The office also offers information on Small Claims Court procedures. A person with a claim of up to $7000 concerning a contract, debt, or injury to a person or his/her property can represent himself/herself in Small Claims Court, in the district court where the person being sued resides, has his/her place of business, or is employed as well as in the district court where the person suing resides, has his/her place of business or is employed.
D3 Consumer Advocacy and Response Division (CARD)
Public Protection and Advocacy Bureau
Office of the Attorney General
One Ashburton Place, 18th Floor
Boston, MA 02108-1698
Attorney General Hotlines:
Consumer Hotline: 617-727-8400
Elder Hotline Toll Free: 1-888-AG ELDER (243-5337)
Fair Labor: 617-727-3465
Insurance Fraud Tipline Toll Free: 617-573-5330
The Consumer Advocacy & Response Division (CARD) combines the resources from the Public Inquiry and Assistance Center, HomeCorps (the AGO’s foreclosure prevention program), and the Elder Hotline. CARD can answer your questions, assist you directly in seeking to resolve problems with businesses, defective products; car sales and financing, debt collection, home improvement contracts, identity theft , mortgage servicing, telemarketing scams, utility bills or, if necessary, refer you to a wide network of available consumer assistance and legal aid resources. Additionally, CARD has established partnerships with local consumer programs, face to face mediation programs, and legal aid providers in your area.
105 Williams Street, 1st Floor
New Bedford MA 02740
1350 Main Street, 4th Floor
Springfield, MA 01103
10 Mechanic Street, Suite 301
Worcester, MA 01608
This office provides copies of the rules and regulations promulgated under the Consumer Protection Act, Chapter 93A. For a more in-depth description of services, see Section N, Secretary of the Commonwealth.