Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Consumer: Nursing and Rest Homes

D21 Division of Health Care Quality (DHCQ)
Bureau of Health Care Safety and Quality
Department of Public Health
99 Chauncy Street
Boston, MA 02111
Tel: 617-753-8000
Toll Free: 1-800-462-5531, 5540 (within Mass. only)
Patient Care Complaints: 617-753-8000, ext. 2
Toll Free information on choosing a nursing home: 1-800-493-8333 (within Mass. only)
Fax: 617-752-8095

The division administers the laws regarding the provision of long-term care in nursing and rest homes. It surveys and licenses these homes evaluating nursing, dietary, sanitation, rehabilitation, physicians', laboratory, and pharmacy services. This division accepts complaints and questions concerning the long-term care facilities it regulates. The department publishes a list by city and town of licensed nursing homes. The division approves nursing and rest homes for Medicare certification. In addition, it implements testing, training, and registration of all nurse aides working in long-term care facilities.

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