Commonwealth of Massachusetts
Citizens' Guide to State Services

Published by
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service

Consumer: Medical Facilities

D20 Division of Health Care Quality (DHCQ)
Bureau of Health Care Safety and Quality
Department of Public Health
99 Chauncy Street
Boston, MA 02111
Tel: 617-753-8000
Toll Free: 1-800-462-5540 (within Mass. only)

This division will accept complaints made against any licensed hospital, school infirmary, hospital blood bank, laboratory, clinic, or birthing center which is not meeting established standards. In addition, DHCQ investigates complaints against health care facilities and provides the mechanism by which criminal action may be taken by the Attorney General. For other facilities that are licensed; see Health Section H41.

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