Commonwealth of Massachusetts
Citizens' Guide to State Services
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Constitutional Officers: Attorney General
Attorney General Hotlines:
Consumer Protection Hotline: 617-727-8400
Elder Hotline Toll Free: 1-888-AG ELDER (243-5337)
Fair Labor: 617-727-3465
Foreclosure Hotline: 617-573-5333
Insurance Fraud Tipline: 617-573-5330
Insurance and Health Care Hotline Toll Free: 1-888-830-6277
Public Inquirey and Assistance Center Hotline: 617-727-8400
Please note the Attorney General's Office will offer helpful resources to individuals wherever possible but is not allowed to provide legal assistance to individual citizens of Massachusetts
The Executive Bureau of the Attorney General’s Office provides administration, public information, and policy development support for the Office, as well as operational, information technology, human resources, and fiscal management services for the Office. Executive Bureau leadership includes the First Assistant Attorney General, Deputy Attorneys General, and the Chief of Staff. Divisions within the Executive Bureau include: Office of the State Solicitor, General Counsel’s Office; Policy and Government; Community Engagement; Information Technology; Human Resources; Communications; Budget; the Public Inquiry and Assistance Center, the Law Library, and Victim/Witness Services. The Criminal Bureau works to protect the public by investigating and prosecuting a wide range of criminal cases. These include public corruption, financial fraud, and other violations of the public trust, organized crime, major narcotic offenses, appellate issues, insurance and unemployment fraud, environmental crimes, internet and online crimes, and more. The Criminal Bureau’s investigations are supported by a team of State Police detectives.
The Energy and Environment Bureau works to protect utility ratepayers and our environment, and to reduce the threat of climate change for the people and families of the Commonwealth. As the state’s Ratepayer Advocate, the Bureau’s Energy and Telecommunications Division represents consumers in matters involving the price and delivery of natural gas, electricity and telecommunication services before state and federal regulators. The Bureau’s Environmental Protection Division and Environmental Crimes Strike Force enforce the laws that protect our air and water, preserve our lands and open space, require the clean-up of contaminated sites, and govern the use of pesticides and the handling and disposal of hazardous waste. The Bureau’s integration of energy and environmental advocacy ensures that our office speaks with one voice in addressing the intertwined ratepayer and environmental protection matters that impact the Commonwealth and our residents.
The Government Bureau represents the Commonwealth, its agencies, and officials in many types of civil litigation, as well as defending Commonwealth employees from civil claims made against them resulting from the performance of their duties. The Bureau develops and maintains close working relationships with the agencies it represents, often providing them guidance and advice where advance legal consultation may prevent unnecessary litigation and costly lawsuits. The Government Bureau initiates affirmative litigation in the public interest, on behalf of the Commonwealth and its residents. The Bureau also enforces the state’s Open Meeting Law through its Division of Open Government, and reviews and approves town bylaws through its Municipal Law Unit.
The Health Care and Fair Competition Bureau aligns those divisions within the Attorney General’s Office that routinely touch upon the Massachusetts health care sector in fundamental ways. The work of the bureau includes overseeing public charities, preventing anticompetitive or fraudulent practices by providers of health care products and services within the Commonwealth, safeguarding rights of health care consumers, and combating fraud and abuse in the MassHealth system. The divisions within the Health Care Fair Competition Bureau bring affirmative litigation on behalf of Massachusetts consumers and taxpayers, maintain a health care help line and mediation service, and engage in advocacy and policy initiatives to ensure access to quality, affordable health care in our state. In addition, many of the divisions work on cases and issues beyond the health care arena, such as overseeing a wide variety of charitable organizations, combatting fraud across the spectrum of government contracting, and investigating anticompetitive behavior in all manner of businesses.
The Public Protection and Advocacy Bureau uses investigation, litigation, and other advocacy to enforce laws protecting the Commonwealth. The Bureau works towards meaningful economic recovery for Massachusetts by tackling the economic and mortgage foreclosure crisis with a multifaceted and aggressive strategy. The Bureau works to protect consumers from unfair and deception activity, enforces state and federal civil rights laws, ensuring access and equal opportunity for all residents, advocates for protection of our environmental resources, pursues complex insurance and finance cases on behalf of residents or government entities, works towards affordable, high-quality health care for all, and enforces antitrust laws. The Bureau is supported by a team of skilled civil investigators.
105 William Street, 1st Floor
New Bedford, MA 02740
1350 Main Street, 4th Floor
Springfield, MA 01103-1629
10 Mechanic Street, Suite 301
Worcester, MA 01608